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ABOUT
US
COMPANY
OVERVIEW:
Jack-it is committed to distinctive quality and
unparalleled customer service in all aspects of our
business. Our
goals are accomplished by a commitment from every employee.
Our values and beliefs require that we:
- Treat
each employee with respect and give them an opportunity
for input on how to continually improve our product
offering and service goals.
- Treat
each employee fairly and with mutual respect. Jack-it
does not tolerate discrimination of any kind and encourages
all managers and supervisors to involve employees
in problem solving and the creativity process. When
problems arise, the facts should be analyzed to determine
ways to avoid similar problems in the future.
- Provide
the most effective and efficient corrective action,
to resolve customer service issues, to ensure our
customers satisfaction and that the problem not be
repeated in the future. In this way, we will maintain
our leadership position in the industry.
- Foster
an open door policy which encourages interaction,
discussions and ideas to improve the work environment,
thus increase our productivity.
- Deliver
competitive, impeccable service to our customers and,
where required, partner our customers with vendors
who share our mission vision.
- Treat
each customers vehicle as though it were our own.
From recommendations of items they should purchase
until the job is completed and out the door.
- Make
"Do It Right The First Time" our commitment
as a team and our only way of doing business. This
commitment will assure continued growth and prosperity.
Jack-it
Install, LLC. began in April of 1994 with Todd Thatcher
as the President. The primary function of the business
at that time was to perform installations for products
sold to customers purchased from 4x4 companies that
didn't do their own install work. In April of 1995 Todd
changed the company to an "S" Corporation
and the name to Jack-it, Inc. and Jack-it shifted from
service only to also selling lift kits to our own customers.
In
September of 1995 a mail order company with the goal
of selling complete suspension packages for all 4x4's.
At this time in the industry, most lift kits being sold
lacked many key items. So we created a data-base to
organize complete Standard, Deluxe and Premium lift
kit packages for all 4x4 vehicles. This way customers
across the country could buy a lift kit with confidence
in knowing that the components they purchased would
be exactly what they needed and nothing would be lacking.
We produced a catalog dedicated entirely to 4x4 suspension
components and created a web-site to educate consumers
and sell lift kit packages.
During
the next few years Jack-it grew by more than 100% per
year. Soon we expanded from a 4 bay garage with a small
office to a 3,200 square foot building with a showroom,
offices and warehouse. We still kept the 4 bay garage
for installations. In August of 2001 the mail order
company and retail side of the business were merged
into one entity-Jack-it, Inc.-to improve efficiencies
and better serve our customers. In January of 2003 Jack-it
expanded again to a bigger building. This time with
great road-side exposure along 3500 south. We now operate
sales and warehousing out of a 5,000+ square foot building.
We also maintain 7 bays with approximately 3,000 square
feet of space to service our customers needs.
Jack-it
employees, partners in our success, vigorously uphold
our mission statement for every assignment. Our customers
have responded tremendously and their support of our
commitment has enabled us to extend our operation to
serve customers throughout the world. With the entire
staff of Jack-it sharing our vision of distinctive quality
and unparalleled customer service, we believe we are
headed for continued and greater success.
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