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Important
Suspension Information
Due to the inconsistency of OEM springs and ride height,
all lifts stated on this site are approximate and may
vary according to the individual vehicle. The lift of
these kits is determined from a new factory vehicle
with an unaltered suspension. The amount of lift stated
is that of the front end. The rear is lifted to a position
where the vehicle sits level. When a vehicle is lifted,
bump stops and longer stainless steel brake lines are
recommended. All lifts of 6" or greater are recommended
for off road use only. When lifting a vehicle, you must
also correct the steering system with the proper components
to maintain the vehicles driving and handling. Each
kit contains warnings and instructions that should be
read thoroughly and followed. A qualified mechanic should
install suspension systems and accessories.
Terms
& Conditions
GENERAL POLICY
These terms and conditions are effective August 1, 2002
and supersede all other written or verbal terms whether
implied or expressed. These terms and conditions are
subject to change anytime at Jack-it, Inc's sole discretion.
Jack-it, Inc. does NOT warranty items sold by Jack-it,
Inc. All products sold individually or in packages are
warranteed by the respective manufacturer of said product.
Jack-it, Inc. will-at its own discretion-assist customers
in resolving warrantee issues with manufacturers if
requested by the customer.
TERMS
All items must be paid for in full prior to shipment
from Jack-it, Inc. Jack-it, Inc. does not extend credit
terms to customers unless customer is an authorized
business that has been pre-approved by Jack-it, Inc.
in advance. Approval must be received in writing from
Jack-it, Inc. in order for Jack-it, Inc. to honor credit
terms.
RETURN
POLICY
Returns are accepted only for items that have not been
installed or used or items that have a manufacturers
defect. To return an item you must first call Jack-it,
Inc. and obtain an RMA (return merchandise authorization)
number. Returns must be sent freight prepaid and packaged
in a manner to insure product protection. Download the
PDF RMA
Form.
RETURN
PROCEDURE - New stock Returns or Warranty Items
1. A reason for the return and original invoice number
on which the item was purchased, must be furnished to
Jack-it, Inc. prior to issuance of a Returned Merchandise
Authorization Number (RMA#), which is required for any
return.
2. Upon issuance of an RMA#, arrangements to transport
item(s) will be made.
3. Upon receipt and inspection of item(s), Jack-it,
Inc. will issue credit accordingly or may deny the return
as ineligible.
NEW
STOCK RETURNS - Eligibility
1. Only items purchased one year ago or less are eligible
for stock return.
2. Stock returns may not exceed 5% of a customer's previous
12-month's purchases.
3. Up to a 15% restock fee may be assessed and/or an
offsetting order may be required.
4. Special Order items are non-returnable.
5. Products must be in new and saleable condition. Credit
may be reduced or denied if the following conditions
are not complied with:
***Original cartons and packaging must be intact.
***All parts, components, and hardware must be included.
***Clear tape must be used to re-package cartons. Duct
tape or colored tape, are not acceptable.
***Writing or labels must not appear on boxes or parts.
***Parts that have been installed are non-returnable.
WARRANTY
RETURNS - Eligibility
1. All products sold by Jack-it, Inc. are covered only
by the Manufacturer's stated warranty and may be returned
for credit under those guidelines. If the defect is
determined to be a result of freight damage or customer
misuse, credit will be denied.
DISCLAIMER
Jack-it, Inc. is not liable for component failure. Customer
installs products sold by Jack-it, Inc. at their own
risk. Lifting a vehicle causes the center of gravity
to be higher which results in an increased tendency
for vehicle rollover. Customer agrees to indemnify Jack-it,
Inc and all persons employed by Jack-it, Inc. of any
liability relating to products sold or recommended by
Jack-it, Inc.
Pricing
on this web-site are subject to change. Jack-it, Inc.
will not be held liable for mis-prints or mistakes in
pricing or part number listings.
Warranties
One
major concern for new vehicle owners is whether or not
installing aftermarket performance products will void
their OEM warranty. The general rule is that…"in
order for a warranty to be in jeopordy, the items installed
must actually pose a clear threat to systems on the
vehicle, or have done actual damage to it" (Paul
Barry, Manager of Warranty Programs at Ford Motor Company).
Unfortunately, some dealers will look for any excuse
to void a warranty because it saves them money and brings
in more profits. They count on consumer ignorance regarding
warranty law to pressure their customers into either
buying parts from them, or not installing performance
items at all. If you are having a problem with warranty
issues, or are concerned about potential problems, here
is a list of things you can do to protect yourself and
keep your warranty in place.
1.
Voiding warranties can violate the law. The Magnuson-Moss
Warranty Act passed by Congress states that a manufacturer
may not require the use of any brand of after market
accessory unless the manufacturer provides the item
free of charge. So if, for example, your dealer tells
you that installing a K&N Filter will void the warranty,
he must provide filters free of charge. If he does not,
then he is in violation of the law.
2.
Ask the dealer to put it in writing. If your
dealer does threaten to void a warranty, ask him to
put it in writing and have it notorized so you can show
it either to the OEM's zone service manager or to the
manufacturer directly. That generally stops the service
manager in his tracks.
3.
There are trade groups that will help out in "warranty
warfare". Carl Sheffer, vice president of OEM
relations for SEMA (specialty Equipment Market Assoc.)
often works on behalf of aftermarket firms who have
difficulties with the OEM's. SEMA can provide a pamphlet
that explains why denial of warranty service by dealerships
is illegal. There are also other trade organizations
for specific product lines that can help. SEMA can usually
give you some pretty good contacts if you need additional
help. (www.sema.com)
4.
It is not up to the local dealership to decide whether
or not a vehicle's warranty will be voided. Regardless
of what your dealer tries to tell you, it is the manufacturer's
warranty and up to the manufacturer to make the determination.
The good news is that most OEM's back up aftermarket
manufacturers unless there is justifiable cause for
voiding the warranty.
Keep
in mind that the dealer does NOT have to warranty any
after market items you install, regardless of why they
fail. Also, if an after market item you install causes
failure to an OEM item, the dealer will not warranty
that either. For example, if you install an air filter
from company XYZ on your turbo charged diesel, and the
filter assembly comes apart and is sucked into the turbo,
the dealer will not warranty the turbo because it failed
as a direct result of the filter malfunction.
By
and large, most dealerships want to take care of their
customers so they will remain loyal. They are obviously
not interested in driving away customers. However, if
your dealer is threatening to pull your warranty keep
these things in mind.
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