Returns Policy

Returns are accepted only for items that have not been installed or used or items that have a manufacturers defect. Warrantees on items can be dealt with directly with the manufacturer, or we may help the customer at our discretion upon customer’s request.

To return an item, you must first call Jack-It, Inc. and obtain an RMA (Return Merchandise Authorization) number. Returns must be sent freight prepaid by us, except on certain items such as special order, and packaged in a manner to insure product protection. Download the PDF RMA Form.

Return Procedure:

1. A reason for the return and original invoice number on which the item was purchased must be furnished to Jack-It, Incl prior to issuance of a Returned Merchandise Authorization Number (RMA#), which is required for any return.
2. Upon issuance of an RMA#, arrangements to transport item(s) will be made.
3. Upon receipt and inspection of item(s), Jack-It, Inc. will issue credit accordingly or may deny the return as ineligible.

New Stock Returns:

1. Only items purchased one year ago or less are eligible for stock return.
2. Stock returns may not exceed 5% of a customer's previous 12 month's purchases.
3. Up to a 15% restock fee may be assessed and/or an offsetting order may be required. 
4. Special order items are non-returnable.
5. Products must be in new and saleable condition. Credit may be reduced or denied if the following conditions are not complied with. 
   • Original cartons and packaging must be intact.
   • All parts, components and hardware must be included.
   • Clear tape must be used to re-package cartons. Duct tape or colored tape are not acceptable.
   • Writing or labels must not appear on boxes or parts.
   • Parts that have been installed are not-returnable unless they are suffering from a manufacturers defect.

Warranty Returns:

All products sold by Jack-It, Inc. are covered only by the Manufacturer's stated warranty and may be returned for credit under those guidlines at Jack-It, Inc's discretion. If the defect is determined to be a result of freight damage or customer misuse, credit will be denied and further action will be taken, if necessary, to redeem the issue.

Disclaimer

Jack-It, Inc. is not liable for component failure. Customer installs products sold by Jack-It, Inc. at their own risk. Lifting a vehicle causes the center of gravity to be higher which results in an increased tendency for vehicle rollover. Customer agrees to indemnify Jack-It, Inc. and all persons employed by Jack-It, Inc. of any liability relating to products sold or recommended by Jack-It, Inc.