When I started Jack-It back in 1994, it was just me, a small shop, and a commitment to doing things right. I saw a need in the industry—customers were buying lift kits that weren’t complete or properly matched to their vehicles, and many companies didn’t offer installation support. I wanted to change that.

From day one, the goal was simple: build a company that treats customers the way I’d want to be treated—honestly, fairly, and with real knowledge behind every recommendation. That meant creating complete suspension packages, making sure customers got exactly what they needed, and standing behind what we sell.

What started as a small install shop quickly grew into a national mail-order business, then an e-commerce leader. Along the way, we’ve stuck to our roots: doing quality work, offering expert advice, and building long-term relationships with our customers and vendors. We’ve had some big milestones—moving from a 4-bay shop to a 60,000 sq ft headquarters—but what hasn’t changed is our passion for suspension, trucks, and making sure every customer is taken care of.

If you’re new to Jack-It, welcome. If you’ve been with us for years, thank you. We’re proud of where we’ve been, excited about where we’re going, and grateful for every person who’s been part of this ride.

Todd Thatcher

Founder/CEO

Jack-it is committed to distinctive quality and unparalleled customer service in all aspects of our business. Our goals are accomplished by a commitment from every employee. Our values and beliefs require that we:

1. Treat each employee with respect and give them an opportunity for input on continually improving our product offering and service goals.

2. Foster an open-door policy that encourages interaction, discussions, and ideas to improve the work environment and increase productivity. Deliver competitive, impeccable service to our customers and, where required, partner our customers with vendors who share our mission and vision.

3. Treat each customer's vehicle as our own. From recommendations of items, they should purchase until the job is completed and out the door.

4. Make 'Do It Right The First Time' our team's commitment and our only way of doing business. This commitment will assure continued growth and prosperity.